- Store Currency

- How can I pay for the order?

- Can someone use my payment data entered on the Alyaka?

- Paying With KLARNA

Personal Account

- My WishList

- My Orders

- Edit profile data

- Personal account


- Can I amend my order once placed?

- I forgot to use my discount code or it did not work.

- Where is my order?


- What are your delivery charges and services?

- Where do you deliver to?

- Will I have to sign for my delivery?

Can someone else sign for my delivery?

- Can you leave the delivery at an agreed hiding place?

- Do I have to pay import charges?

- Restricted Goods.

- How do I know that my order has been delivered?

- My order has not arrived within the stated delivery time, what should I do?

Returns & Exchanges

- Can I return the goods I have received?

- What if I want to cancel my order?

- How do I return my goods?

- Do I have to pay for return postage?

- There is a damaged/wrong/missing item in my order.

- Can I exchange an item?

- How long will it take to receive my refund?

- I have been refunded the wrong amount.

Website Experience

- How do I post a product review?

- How can I find out about new discounts and offers from Alyaka?

- Can I get a discount on my order?

- Do you have any offers or discounts?

- Do you have gift cards in your store? How to purchase a gift card?

Samples & Products

- Do you offer samples of products to try?


- I have complaints about the quality of the service or the work of the store, what should I do?

- I have an allergic reaction to cosmetics from your store, what should I do?

- I am not satisfied with the quality of the goods received, what should I do?

Technical Problems

- I can't access my account, what should I do?

- I'm having trouble with my basket.

- My Gift or Discount Code is not working.