Shipping information

Christmas delivery dates

United Kingdom

* For Standard Shipping, order by the 19th December
* For Premium Shipping (Next Day, 24h), order by the 21st December

Europe (EU)

* For Standard Shipping Service, order by the 13th December
* For DHL/Fedex Shipping, order by the 17th December

International Orders

* For Standard Shipping, order by the 13th December
* For DHL/Fedex Shipping, order by the 17th December

Shipping Destinations

We pride ourselves on presenting you with a wide array of shipping and delivery options for your online orders, and we ship worldwide. These delivery options are designed to perfectly suit your needs, and you can always contact Customer Service for special accommodation requests. 

Our ordering process offers you worldwide destination delivery options during checkout, where you will also be able to review your entire order – address, location, and all – before pressing submit to complete your transaction.

Shipping Costs

Shipping costs are calculated depending on destination, and we encourage you to either find your location on the table below, or contact us through our Customer Service page for further information. 

For more control over the delivery process of your orders, we provide Courier Delivery services by all major courier companies – i.e. Fedex, UPS, Interlink, and DHL Express. This ensures optimum customer service, and a tracking number as soon as your order is dispatched for delivery.   

Everywhere else (worldwide)

We offer FREE standard delivery for any orders.

China Free Standard Delivery 5-14 business days $0.00
China Tracked Delivery 5-14 business days $12.00
China DHL Express Service 2-3 working days, tracked $20.00
Free Standard Delivery 5-14 business days $0.00
Tracked Delivery 5-14 business days $12.00
DHL Express Service 2-3 working days, tracked $20.00

UK & Channel Islands

The following table of worldwide shipping costs will detail to you exactly what you can expect when it comes to shipping to multiple, specific destinations.

Free Standard Delivery 2-3 business days w/o tracking number $0.00
Signed For Delivery 2-3 business days $4.00
Express Delivery* 1-2 business days (order by 12pm, mon-fri w/o tracking number) $7.00
Next Business Day* order by 12pm, mon-fri with tracking number $10.00
Next Business Day By 1pm* order by 12pm, mon-fri with tracking number $12.00
Saturday Delivery* order by 12 pm on fri with tracking number $20.00

We offer FREE standard delivery for all UK orders.

Europe

Free Standard Delivery 4-9 business days $0.00
Tracked Standard Delivery 4-9 business days $12.00
DHL Express Service 2-3 working days, tracked $17.00

We offer FREE standard delivery for all EU orders.

Delivery Time

We strive for promptness and efficiency for deliveries – however, specific delivery times are dependent on locations. Weather conditions and airport customs could also be a factor in the quick-as-possible delivery of your newly-ordered items. 

Shipping Restrictions

Perfume is considered a dangerous good, due to shipping restrictions and can only be shipped through special courier services. We use FEDEX for all order containing perfume. When ordering, please make sure that you choose “Fedex Fragrance Delivery” if your order contains any perfume. Otherwise we won’t be able to complete and deliver your order.  WE REGRET THAT WE CANNOT OFFER A STANDARD DELIVERY OPTION FOR THESE ORDERS.

If we are unable to deliver your order, we will let you know – either by email or phone – before the order is processed. 

Lost or Undelivered Items

Parcels are considered “lost” by our standard delivery service once they have been in the postal system for a period of 15 working days for UK orders, and 21 working days for international orders. Although most orders do not take this amount of time to arrive, however please note that we cannot dispatch a replacement, or issue a refund until this period of time has expired. We highly recommend that you choose either Next Working Day Delivery if you are in the UK or Courier Delivery, to ensure that your parcel arrives quickly and safely.

VAT-Free Shopping on International Orders

Orders outside of European Union are VAT-Free, and prices are immediately reduced once you’ve selected a country and destination for deliveries. If orders are to be delivered outside of the EU fiscal area, the UK tax will not be charged on them. 

You may be liable for local taxes and obligations upon the receipt of your order, depending on the destination country of your orders. Alyaka.com will not accept liability for country fees or taxes.

Duties, obligations, charges, and taxes for non-European Union countries are not included in the processing, ordering, and shipping costs of your order. These charges are YOUR responsibility, and we recommend researching the country’s customs, taxes, and policies before placing your order outside of the EU.

Wrong Address / Corrections

We are not responsible for the lost of your order if the delivery address provided by you at checkout is incorrect or incomplete. If your address is incorrect or incomplete, your order may be returned to us or the courier may apply a charge to your delivery cost which we will add to your order. Note that we will do this independently of our free delivery offer. If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery cost to re-deliver your order to a corrected address. If you would like any additional information about deliveries to the UK or internationally, please, contact our customer service team using one of the contact options.

* You should place an order before mid-day during our working days.

** You must sign for your parcel! Or, if you know you will not be home for the delivery of your packages, please provide an alternate address where someone will be able to sign for your parcel. You should place an order before 3pm on one of our working days.  Our strict policy on receiving parcel signatures means we are unable to deliver to P.O. boxes. This is for the safety and security of your orders. **